1. 24-hour cancellation policy

We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we request at least 24 hours’ notice, if possible. This helps us protect the time of our stylists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.

If you cancel or change your appointment more than three times at short notice, we will not be able to make a new appointment unless you pay 50% of the third service price.

2. Late appointment policy

To respect the time of clients and staff, we ask you to be on time for your appointment.

We understand that sometimes there are unavoidable delays due to traffic and other reasons.

If you think you might be late.please contact the salon as soon as possible.

We basically provide our services on a one-on-one basis.

So if a customer who arrive more than 15 minutes late,please understand that we may not be able to provide your desired service or may ask you to reschedule.

3. No- show cancellation policy

if you miss your appointment without any notice, you will not be able to make an new appointment until you pay 50% of the service price.

4. Salon Redo Policy

At Msalon Lea our primary goal is to ensure you are completely satisfied with your hair services. We understand that sometimes things might not turn out as expected, and we are here to make it right. This Hair Redo Policy outlines the process for requesting a redo of your service.

1. Eligibility for a Hair Redo

To be eligible for a hair redo, you must meet the following criteria:

  • The request must be made within two weeks of your original appointment.

  • You must have followed all aftercare instructions provided by your stylist.

  • The redo must be for the same service performed in your original appointment (e.g., colour correction, haircut adjustments).

2. We require you to contact us within 2 weeks from your appointment day if you are not happy with the results, otherwise we are not able to consider about them.

  • You can reach us via phone at 020 7225 1717 or email us at London@msalonlea.com

  • You must need to come back to show your hair and discuss if you need to redo,full refunding or part refunding depending on the situation

3. Limitations

  • This policy covers re-dos only and does not apply to changes in style or colour that are requested after the original appointment.

  • Redo services may be subject to a charge if the request is made outside the eligibility timeframe or if the redo involves a different service than originally performed.

  • Services performed by other salons or self-adjustments will void eligibility for a redo.

  • Msalon Lea reserves the right to decline a redo request. 

We appreciate your understanding and cooperation